Legal

Refund Policy

We want you to be satisfied with your purchase. This policy explains when refunds are available and how to request one.

Last updated: June 17, 2026

1Overview

JuneAI offers a 7-day refund window for eligible purchases. Our goal is to make sure every customer can use JuneAI successfully - if you run into a genuine technical issue that prevents activation and our support team cannot resolve it, we will issue a full refund.

7-day window. Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be accepted.

2Eligible Refunds

A refund may be issued in the following circumstances:

Activation failure

Your license key was delivered but could not be activated in the JuneAI app despite following our activation guide, and our support team was unable to resolve the issue within 48 hours.

Key not delivered

You completed payment but did not receive a license key email within 30 minutes, and the key cannot be resent to you by our support team.

Duplicate charge

You were charged more than once for the same plan due to a billing error on our part.

3Non-Refundable Situations

Refunds will not be issued in the following situations:

You changed your mind after purchase
You purchased the wrong plan and have already activated the key
The request is made more than 7 days after purchase
Your subscription has already auto-renewed for a new billing cycle
The key was shared with or used by another person
Your account was terminated due to a breach of our Terms of Service
You initiated a chargeback dispute with your bank instead of contacting us first

4How to Request a Refund

To request a refund, email support@juneai.ca with the subject line "Refund Request" and include the following:

1The email address used at checkout
2Your license key (begins with JUNE-)
3The date of purchase
4A brief description of the issue you experienced

We may ask you to attempt a few troubleshooting steps before approving the refund. This helps us improve the product and confirm the issue is not resolvable.

5Processing Time

Once a refund is approved, it is processed through Stripe and typically appears on your original payment method within 5–10 business days, depending on your bank or card issuer.

You will receive a confirmation email from us when the refund has been initiated, and a separate receipt from Stripe when it has been processed. If you do not see the refund after 10 business days, please contact your bank before reaching out to us, as processing times can vary.

6Contact

For refund requests or billing questions, reach out to our support team. We aim to respond within 1 business day.

Support Email
support@juneai.ca
Response Time
Within 1 business day